ASSURE YOURSELF OF THIS
We are all professionals; we all work hard to deliver results in the knowledge that we make a difference to people's lives. We provide our customers with financial security and opportunities for growth through our pension and investment products, and protection for when things go wrong. That's what I mean by a 'noble profession' and why I am passionate about Financial Planning.
Best brand, best customers and best opportunity
Our opportunity is without equal. We have an enviable customer base (RBS & NatWest are independently rated number one and two for customer service)*. This gives us a fantastic opportunity to build our business with customers who like to deal with us. In recent years we have consistently grown our business and we want to continue helping more and more customers in 2009 and beyond.
We need to be 'easy to buy from' and 'easy to sell for'
We are clear on our strategic direction and we're investing significantly in our proposition and processes, putting the customer at the heart of everything we do. This means we are able to spend more time with them, understanding and addressing their specific needs, and less time on paperwork. We have market-leading propositions for retirement planning and protection but that does not mean we are not constantly looking for ways to improve them. We also continue to update and improve the choice we offer to our customers in our extensive investment range.
Part of a winning team
We lead the way on employee engagement and I believe that creating the right environment for our people is key to encouraging success. I want everyone in our team to be as excited about working here as I am and play a part in shaping our future. I also want people to feel personally and financially recognised for making their contribution to this business. If you can prove a track record of consistently high performance, we can make it easy for you to join by protecting your earnings while you train with us.
The place to be
If you are professional, committed and driven to succeed, we have opportunities for you to join our winning team. Where else can you get a market-leading rewards package, smooth transition for top performers, unrivalled potential customer base, an ambitious management team that listens to you and an exhilarating personal career?
Graham Storrie, Managing Director
Financial Planning
*GFK NOP Financial Research Survey 2007